Which of the following is NOT considered an unfair claims settlement practice?

Attempting to settle a claim by arbitration is not considered an unfair claims settlement practice because arbitration is a recognized method for resolving disputes between insurers and policyholders outside the traditional court system. It often provides a faster and more efficient resolution, as it allows both parties to present their case before a neutral third party who makes a binding decision. This approach can be beneficial in ensuring that claims are settled fairly and efficiently, thus aligning with the goals of the insurance regulatory framework which encourages fair treatment of policyholders.

In contrast, refusing to settle a claim, delaying claim payments indefinitely, and disregarding medical evidence all reflect actions that can harm policyholders and undermine trust in the insurance process. These practices could lead to claims being unresolved or payments being unjustly withheld, which is why they are categorized as unfair.